Biting the Hand that Feeds You: 90 Day App Store Refund Confirmed
Buy, play, love and return for full refund. What a great policy, no? Well, such a practice is cyphered deep behind market-speak within Apple’s developer contract.
According to Pocketgamer, the following can be found within:
6.3 In the event that Apple receives any notice or claim from any end-user that: (i) the end-user wishes to cancel its license to any of the Licensed Applications within (90) days of the date of download of that Licensed Application by that end-user; or (ii) a Licensed Application fails to conform to Your Specifications or Your Product warranty or the requirements of any applicable law, Apple may refund to the end-user the full amount of the price paid by the end-user for that Licensed Application. In the event that Apple refunds any such price to an end-user, You shall reimburse, or grant Apple a credit for, an amount equal to the price for that Licensed Application. Apple will have the right to retain its commission on the sale of that Licensed Application, notwithstanding the refund of the price to the end-user.
Considering that developers invest time, money and people into both small and large scale projects, this is another off-sided kick coming from the Apple marketing machine. Even software purchased at regular brick-and-mortar vendors rarely has as lenient of return policies – it simply makes no sense. In the event of a return, Apple get to claw back their commission while the developer is left with nothing. News like this and Apple’s dodgy built-in hardware locks along with heavy-handed Apple favouritism are straws that break the donkey’s back.
The less arbitrary Cydia is now open for app sales to millions of jailbraked iPhones and iPod Touches – Apple may have to again dig into their magic hat and draw out random answers to counter their own unfair practices. However, rampant returns by customers are unheard of, so there may be yet information that proves that Apple really do care for the little guy.